Listening to the views of employees before making key decisions which affect them describes which term?

• A. Empowerment
• B. Consultation
• C. Delegation
• D. Hierarchy

Answer: (B)

Consultation is about seeking employees' views before decisions that affect them are made. It involves listening to staff, gathering their input, and considering their feedback so management can make more informed choices and build buy-in. This differs from empowerment, which would involve giving employees actual authority to decide, or delegation, which transfers responsibility for tasks but not necessarily the final decision. It also isn’t about the organizational structure itself (hierarchy). An example is a manager proposing a new work schedule and asking for employee feedback before finalizing the plan; this helps address concerns and improves acceptance of the change.