The process of increasing the skills of employees, often enabling them to perform a wider range of tasks, is called what?

• A. Upskilling
• B. Cross-training
• C. Multi-skilling
• D. Training

Answer: (C)

The idea being tested is broadening what a worker can do. Multi-skilling means giving employees a range of skills across different tasks or roles, so they can perform many different activities rather than just one narrow job. This makes the workforce more flexible and resilient—if one task is short-handed or demand shifts, workers can switch to another task without needing new hires.

Upskilling would be about improving expertise in a single area or higher-level work. Cross-training involves learning to do other tasks, usually to cover for others, but it’s still about moving between a set of tasks rather than extending across a wide range. Training is the general process of teaching skills, not necessarily increasing the breadth of tasks. Therefore, multi-skilling best matches the description.